We are facing issue with one user while he select Shared mailbox Inbox in outlook his outlook keep crashing other all expect shared mailbox inbox folder other folders are accessible and working fine this issue is strange issue and tired below solution to fix it but no luck
Disable all add-ins
uninstall and reinstall outlook
try login on the different machine but issue exists
Shared Mailbox moved to different Mailbox Database
Remove delegation access and add in back
Outlook Version is Office 365 Application
Windows Version is Windows Enterprise 10
Exchange Server 2016 CU17
Please advise for to resolove this issue