Outlook 2013 - ActiveSync: not using SmartReply and SmartForward

Hi guys,

this is my first question in this forum and it is a heavy one..

Is there any way to force Outlook 2013 to use the SmartReply and SmartForward commands?

Outlook 2013 is always just using the normal "SendMail" command instead of using the "SmartReply" or "SmartForward"..

Sadly OL looses the threading between messages and the customers comply they don't see if a message was replied or forwared or just read..

Thanks!