Hi All,
We do have an user having problems with his outlook. A folder named "Junk Emails" (Not Standard Junk Email folder) is being auto created under the Inbox folder and its filtering emails from a particular internal email ID. Looking weird , This folder is not available while accessing Webmail for the same user.
Outlook Version 2007 SP1, Operating system - Windows 7 64 bit.
We have tried the following steps to get this fixed in outlook.
1. Added that particular internal Email ID to safe sender list, Safe recipients list etc. in Junk email options
2. Created outlook rule to forward that emails to inbox folder.
3. Added that particular email ID in contacts
4. Altered Junk email options in webmail too
5. Recreated his outlook Profile after resetting outlook settings.
6. Tried by deleting that junk folder after moving all emails to inbox.
We have not found any fix for this till now. Could anyone please help on this?
Thanks in advance